Ships from inside the EU.

Reservations

A reservation is not an order. You leave an email address, no payment is taken and no card details are collected. When a production batch is ready you get one email inviting you to complete a purchase. You are free to ignore it, and you can leave the list at any time by replying to any message from us.

Because devices are built in small runs, the queue is genuine and so is the wait. We would rather say that plainly than invent a shipping date.

Where we ship

Within the European Union, no customs procedure applies and there is nothing to pay on delivery — the price you agree is the price you pay. Outside the EU we ship where the courier will carry the goods, but import duty and local tax are set by your country and are payable by you. We cannot estimate those, and we do not mark parcels as gifts.

Your right to change your mind

As a consumer buying at distance from a trader established in the EU, you have a statutory right of withdrawal of 14 days from the day you receive the goods. You do not need to give a reason. Tell us within that period and we will confirm the return address; once the device is back with us we refund what you paid for it, using the same payment method, within 14 days of receiving the return or proof that you sent it.

You are responsible for the cost of returning the item, and for its condition — you may examine it as you would in a shop, but a device that has been damaged in use may be refunded at a reduced amount.

If it stops working

Under EU law, goods must conform to what was described for two years from delivery. If a Tickrix develops a fault in that period that isn't down to accident or misuse, you are entitled to have it repaired or replaced free of charge, and to a price reduction or refund if that isn't possible.

In practice: email us with the device ID and what it is doing. Many faults turn out to be firmware or network problems and are fixed without the device leaving your desk.

Damaged in transit

Photograph the packaging and the device before you do anything else, and send the pictures the same day. Transit damage is our problem to solve, not yours to argue about.

The rights described here are statutory minimums under EU consumer law and apply regardless of anything else on this website. Nothing on this page reduces them.